FAQ
Welcome to the Tidypavo FAQ. Here you can find answers to common questions about orders, payments, shipping, tracking, returns, refunds, and customer support.
1. How can I place an order?
To place an order, visit tidypavo.com, select the item you would like to purchase, choose any available options, and add it to your cart. When you are ready, proceed to checkout and follow the instructions to complete your purchase.
2. Will I receive an order confirmation?
Yes. After your order has been successfully submitted, an order confirmation will normally be sent to the email address you provided during checkout.
If you do not receive the confirmation, please check your spam or junk folder. You may also contact us at service@tidypavo.com for assistance.
3. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, changes and cancellations may no longer be possible.
4. What payment methods are available?
Available payment methods will be displayed during checkout. Payment options may vary depending on your location and the payment services currently available on our website.
Your order will generally begin processing after payment has been successfully authorized.
5. Is my payment information protected?
Payments may be processed through established third-party payment providers that maintain their own security and privacy measures.
Tidypavo does not necessarily directly store complete credit or debit card information.
6. How long does it take to process an order?
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing may take longer during weekends, public holidays, promotional events, or periods of unusually high order volume.
7. How long does shipping take?
After an order has been processed and dispatched, estimated delivery generally takes approximately 7–15 business days.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control.
8. How can I track my order?
When tracking is available, you should receive tracking information after your order has been shipped.
Please allow some time for the shipping carrier's tracking system to update after the tracking information is issued.
9. Why hasn't my tracking information updated?
Tracking information may temporarily stop updating while a package is moving between shipping facilities, undergoing customs clearance, or waiting for the next carrier scan.
If there has been no update for an extended period, please contact service@tidypavo.com with your order number.
10. What should I do if my shipping address is incorrect?
Contact us immediately if you discover an error in your shipping address.
If the order has not yet been processed or dispatched, we will make reasonable efforts to update the information. Address changes cannot be guaranteed after shipment.
Customers are responsible for providing complete and accurate delivery information when placing an order.
11. What should I do if my order arrives damaged or incorrect?
Please contact us promptly if your order arrives damaged, defective, incomplete, or different from what you ordered.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs where applicable
Our customer service team will review the situation and provide an appropriate solution.
12. Can I return an order?
Eligible returns are accepted according to our Return & Refund Policy.
Before returning an item, please contact service@tidypavo.com to obtain the appropriate return instructions and return address.
Please do not send returns directly to our registered company address unless our customer service team specifically instructs you to do so.
13. How will I receive my refund?
Approved refunds will generally be issued to the original payment method used for the order.
After a refund has been processed, your bank, card issuer, or payment provider may require additional business days before the funds appear in your account.
14. Are customs duties or import taxes included?
Depending on the destination, an order may be subject to customs duties, import taxes, or other charges imposed by local authorities.
Unless otherwise indicated during checkout, such charges may be the responsibility of the recipient.
15. How can I contact Tidypavo?
If you have questions about an order, payment, shipping, return, refund, or another customer service matter, please contact us:
Email: service@tidypavo.com
Phone: +86 13148314467
For questions about an existing order, including your order number will help us assist you more efficiently.
Contact & Company Information
Brand: Tidypavo
Website: tidypavo.com
Email: service@tidypavo.com
Phone: +86 13148314467
Company Name: Liuyang Ruoqiu Electronic Trading Co., Ltd.
Registered Address: No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha City, Hunan Province
Tidypavo is operated by Liuyang Ruoqiu Electronic Trading Co., Ltd.