Shipping Policy

Thank you for shopping with Tidypavo. This Shipping Policy explains how orders placed through tidypavo.com are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day. During holidays, promotional periods, or periods of high order volume, additional processing time may be required.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

2. Estimated Delivery Time

After your order has been processed and dispatched, estimated delivery typically takes approximately 7–15 business days.

Delivery times are estimates only and may vary depending on the destination, shipping carrier, customs procedures, local delivery conditions, weather, public holidays, or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the destination, order details, and available delivery method.

4. Order Tracking

When tracking information is available, customers will normally receive a shipping confirmation containing a tracking number or tracking details.

Please allow some time after receiving the tracking information for the carrier's system to display the latest shipment status.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Recipient name
Street address
Apartment or unit number, if applicable
City and postal code
State or province
Country
Contact information

If you notice an error in your shipping information, contact us immediately at service@tidypavo.com.

We will attempt to make corrections before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

6. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances such as:

Customs inspections or clearance
Carrier disruptions
Severe weather conditions
Public holidays
Incorrect or incomplete delivery information
Unexpected transportation delays
High seasonal shipping volume

If your shipment appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

7. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, any applicable customs duties, taxes, or import-related charges are generally the responsibility of the recipient.

Tidypavo does not control charges imposed by local customs authorities.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and contact the carrier where appropriate.

If your shipment appears to be lost in transit, please contact us at service@tidypavo.com with your order number and available tracking information. We will review the situation and assist with the next appropriate steps.

9. Damaged Packages

If your order arrives damaged, please contact our customer service team as soon as possible.

To help us evaluate the issue, please provide your order number, a description of the problem, and clear photographs of the package and affected item where applicable.

10. Multiple Shipments

In some circumstances, items from the same order may be shipped separately. If this occurs, you may receive more than one package and separate tracking information.

Separate shipments do not necessarily indicate that any part of your order is missing.

11. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Brand: Tidypavo
Website: tidypavo.com
Email: service@tidypavo.com
Phone: +86 13148314467

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