Payment Policy

At Tidypavo, we are committed to providing a secure and transparent payment experience. This Payment Policy explains how payments, pricing, authorization, refunds, and payment-related issues are handled when you make a purchase through tidypavo.com.

1. Accepted Payment Methods

The payment methods available for your order will be displayed during checkout. Available options may vary depending on your location, currency, payment provider, or other applicable factors.

Please ensure that all payment and billing information you provide is accurate and complete before submitting your order.

2. Payment Authorization

By completing a purchase on tidypavo.com, you authorize Tidypavo and its authorized payment service providers to charge the total amount displayed at checkout to your selected payment method.

An order may remain pending until payment has been successfully authorized and confirmed.

3. Prices and Charges

Prices displayed on our website are subject to change from time to time. The final purchase amount, including any applicable shipping charges, taxes, discounts, or other fees collected by us, will be displayed during checkout before you submit payment.

Once an order has been successfully placed, the amount shown in your order confirmation will generally apply to that transaction.

4. Currency

The applicable transaction currency will be displayed on the website or during checkout.

If your payment account uses a different currency, your bank or payment provider may perform a currency conversion and may charge additional conversion or international transaction fees. Such fees are determined by the relevant financial institution and are not controlled by Tidypavo.

5. Payment Security

We take reasonable measures to maintain a secure checkout environment. Payment transactions may be processed through authorized third-party payment processors that use their own security, authentication, and fraud-prevention systems.

For your security, please do not send complete credit card numbers or other sensitive payment credentials to us by email.

6. Failed or Declined Payments

Payments may be declined or fail for reasons including:

Incorrect payment or billing information;
Insufficient funds or available credit;
Restrictions imposed by your bank or card issuer;
Payment provider security checks;
Expired or unsupported payment methods;
Suspected unauthorized or fraudulent activity.

If your payment is declined, please verify your information or contact your bank or payment provider. You may also use another payment method if one is available at checkout.

7. Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification.

We reserve the right to place an order on hold, request additional information, decline a transaction, or cancel an order if we reasonably believe that the payment may be unauthorized, fraudulent, or otherwise present a security risk.

8. Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same order, please contact us at service@tidypavo.com.

Please include your order number and relevant transaction details so that we can investigate the issue.

9. Refunds

Approved refunds will generally be returned to the original payment method used for the transaction.

Once a refund has been issued by us, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Refund eligibility is also subject to our applicable Return Policy and other terms published on tidypavo.com.

10. Order Cancellation and Payment

If an eligible order is successfully canceled before fulfillment, any payment already collected will generally be refunded to the original payment method.

If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

11. Contact Us

For questions concerning payments, charges, transactions, or refunds, please contact us:

Email: service@tidypavo.com
Phone: +86 13148314467

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