Return Policy

At Tidypavo, we want customers to have a clear and straightforward process when requesting a return or refund. Please review this Return Policy before submitting a request.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should generally be unused, in its original condition, and returned with its original packaging and any included accessories or materials.

Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

2. How to Request a Return

Before sending anything back, please contact our customer service team at:

Email: service@tidypavo.com
Phone: +86 13148314467

Please include your order number, the reason for your return, and relevant photographs if the item arrived damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions when your request is approved.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted or processed.

3. Return Eligibility

Returned items should:

Be within the applicable 30-day return period;
Be in their original condition;
Include original packaging where reasonably possible;
Include accessories, components, or materials originally supplied with the order;
Have proof of purchase or an identifiable order number.

Items that have been significantly used, altered, damaged after delivery, or returned incomplete may not qualify for a refund.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact service@tidypavo.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs when applicable. We will review the information and determine an appropriate resolution.

5. Return Shipping Costs

For returns caused by a confirmed error on our part, such as an incorrect or defective item, reasonable return shipping arrangements may be provided or reimbursed where applicable.

For returns based on personal preference, change of mind, or other reasons not caused by our error, the customer may be responsible for return shipping costs.

Any applicable return shipping responsibility will be explained when your return request is reviewed.

6. Refunds

After an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Original shipping charges may be non-refundable unless otherwise required by law or the return resulted from an error attributable to us.

7. Exchanges

If you would like a replacement or exchange, please contact us before returning the original item. Availability and eligibility will be determined based on the circumstances of your request.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been processed or dispatched. Once an order has entered the shipping process, cancellation may no longer be possible and a return may be required after delivery.

9. Refund Delays

If you have received confirmation that a refund was issued but have not yet received the funds, please first check with your bank, credit card issuer, or payment provider.

Processing times vary between financial institutions. If the expected processing period has passed, you may contact us for additional assistance.

10. Contact Us

For return, refund, cancellation, or exchange inquiries, please contact:

Email: service@tidypavo.com
Phone: +86 13148314467

U.S. Warehouse & Return Address

Return Address：485 Horizon Drive NE, Suite 800 Suwanee, GA 30024 United States
Phone: +1 17704682367

Tidypavo is operated by Liuyang Ruoqiu Electronic Trading Co., Ltd.

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