Privacy policy

This Privacy Policy explains how Tidypavo, operated by Liuyang Ruoqiu Electronic Trading Co., Ltd., collects, uses, stores, and shares personal information when you visit tidypavo.com, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Tidypavo, we may collect certain information, including:

  • Name and contact information
  • Email address and telephone number
  • Billing and shipping addresses
  • Order and transaction details
  • Payment-related information processed by payment service providers
  • Communications with our customer service team
  • IP address, browser type, device information, and operating system
  • Website activity and interaction data
  • Cookies and similar technology identifiers

The information collected may depend on how you use our website and which services you choose to access.

2. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Confirming payments and transactions
  • Providing shipping and delivery updates
  • Managing returns, refunds, and customer requests
  • Responding to questions and support inquiries
  • Maintaining and improving our website
  • Personalizing and improving the user experience
  • Detecting fraudulent or unauthorized activity
  • Protecting the security and integrity of our services
  • Meeting applicable legal, regulatory, tax, and accounting obligations
  • Providing marketing communications where permitted by applicable law

3. Payment Information

Payments made through tidypavo.com may be handled by third-party payment processors.

These providers may collect payment information directly and process it according to their own privacy and security policies. Tidypavo does not necessarily store complete credit or debit card details on its own systems.

4. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to support website functionality and understand how visitors interact with our website.

These technologies may be used to:

  • Remember preferences
  • Maintain shopping and checkout functionality
  • Analyze website traffic and performance
  • Improve website functionality
  • Measure advertising effectiveness
  • Help detect suspicious or fraudulent activity

You may be able to manage certain cookies through your browser settings or other available consent controls.

5. Sharing of Personal Information

We may share personal information with service providers when reasonably necessary to operate our website and provide our services.

These providers may include:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting providers
  • Technology and security providers
  • Analytics providers
  • Advertising and marketing service providers
  • Customer support providers
  • Professional advisers

We may also disclose information when required by applicable law, regulation, court order, legal process, or governmental request.

We may disclose information where reasonably necessary to protect our legal rights, prevent fraud, or protect the safety and security of our customers and services.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on factors such as transaction requirements, customer service needs, fraud prevention, legal obligations, tax requirements, and dispute resolution.

When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.

7. Data Security

Tidypavo uses reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no Internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information, which may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Request information about how your information is processed
  • Object to or restrict certain processing activities
  • Withdraw consent where processing relies on consent
  • Opt out of certain marketing communications
  • Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us at service@tidypavo.com.

We may request reasonable information to verify your identity before processing certain requests.

9. Marketing Communications

Where permitted, Tidypavo may send promotional or marketing communications.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in the communication or by contacting us.

Even after opting out of marketing communications, you may still receive essential communications relating to orders, payments, shipping, customer support, or changes affecting our services.

10. International Data Transfers

Because our customers and service providers may operate in different countries, personal information may be processed or stored outside the country or region where you live.

Where required by applicable law, we take reasonable steps designed to provide appropriate safeguards for international transfers of personal information.

11. Children's Privacy

Tidypavo is not intended for children who are not legally permitted to independently consent to the processing of their personal information.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has improperly provided personal information to us, please contact us so we can review the matter.

12. Third-Party Services and Links

Our website may contain links to websites, applications, or services operated by independent third parties.

Tidypavo is not responsible for the privacy, security, or data handling practices of third-party services. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.

Any revised policy will be posted on this page, and the "Last Updated" date will be updated accordingly.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

Brand: Tidypavo
Website: tidypavo.com
Email: service@tidypavo.com
Phone: +86 13148314467

Company Information

Company Name: Liuyang Ruoqiu Electronic Trading Co., Ltd.
Registered Address: No. 68, Shaojia Group, Taiping Village, Gaoping Town, Liuyang City, Changsha City, Hunan Province

Tidypavo is operated by Liuyang Ruoqiu Electronic Trading Co., Ltd.